Total Quality Management

What is Total Quality Management(TQM)?

As a continuous procedure, Total Quality Management aims to learn how to detect and eliminate manufacturing errors, streamline supply chain operations, improve customer service, and ensure that employees are up to speed with their training. TQM is all about continuous improvement. 

Organizational management is challenged by this strategy. According to some, it would serve as an enhancement to the traditional method for conducting business.

Managers and employees interact differently under TQM. Workplaces become more focused under TQM. It appears to have a multi-skilled team of employees who take charge of their own work. To accomplish the organization’s objectives and provide customer satisfaction, a large focus is placed on the continuous improvement of their work processes

The three basic principles that form TQM are:

  1. Customer-Centric Quality:

With TQM, as with many other quality-related systems, it is evident that quality begins with the customer. When setting up a TQM system, it is imperative to remember that in the end, only the customer sets the quality standard for your product or service.

Therefore, the final product or service delivered to the customer must be free from defects or imperfections. There is no point in spending a great deal of time training employees or improving processes if the end customer does not consider your product as of high quality.

  1. Quality through people:

An organisation improves its position through the skills of the employees of the organisation. It will be crucially beneficial for your business to involve its employees in the process of developing products and services. Often, employees can have a perspective of something that no one else can see or grasp.

3.  A systematic approach to problem-solving and improvement: 

The goal here is to identify the underlying cause of a problem, rather than relying on instincts or estimation. This implies that you should use research and data in your decision-making process.


Benefits of TQM:

  • Communication is improved and power is shared – reduced hierarchical issues
  • Relations are informal and based on skill sharing; they aren’t based upon position.
  • We make decisions and agree on solutions together based on the facts.
  • Rather than making all the decisions, leaders encourage their employees to do so. As a result, employees gain more confidence.
  • Focusing on problem-solving in the workplace encourages initiatives.

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Use SHEQ software

To design and implement a Quality Management System, SRM and many of our clients use Mango Compliance Software – www.mangolive.com Mango makes it easier to obtain and maintain ISO 9001:2015 certification.


SRM is ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018 certified. Contact our consultants today. Let us know if we can help you with the development and implementation of your Quality Management System.